What makes an offshoring team good?
When a company moves some of its functions to a country on the other side of the world, a lot of factors determine the success of that move, such as offshoring location, offshore staffing service provider, cultural understanding, communication infrastructure, offshore team, outsourced services, etc. To a large extent, the offshoring success of a company depends on the team hired by them overseas. If your offshore team isn’t good, the services you are outsourcing them are being compromised, and your company is wasting its time and money.
So, how can you avoid this situation? By ensuring that the offshore team your company builds is an excellent one. If the roles you are outsourcing require individual attention, you can focus on the qualities and the qualifications of individual potential candidates. But if you are hiring a team to work on a project alongside your onshore team, you need more than just the qualifications and experience they offer. In this post, we explore the qualities that make an offshore team good.
Accountability is an important quality that your offshore team should possess. Offshoring is a setup where the employees you hire will work for you remotely. While there are various tracking and communication tools to keep an eye on the work being done by your offshore team, it still isn’t the same as you being there in person. In such situations, having an accountable offshore team makes it much easier for the company. When your offshore team is accountable for the work they produce, you can be sure of better and timely results. It means that they understand their job as well as their role in the project. They value the work being done by them, shoulder their responsibilities, and are able to meet the deadlines effectively. An accountable team implies you don’t have to worry about their productivity. It means that each member can depend on the other, and the project or the company will not have to suffer.
A project’s success depends on the collaboration between team members. With an offshoring team, collaboration is required not just amongst one another but also with the onshore or in-house team. In a team, each member has their specific role that is integral to the project. The members are required to work together to ensure that the progress of the project doesn’t halt, and it is moving in the right direction. It involves communication; to keep them updated on your progress and to be able to lend your expertise to another to enhance the project quality. Your offshore team is an extension of the in-house team; they are hired to provide them support. If the team you hire cannot collaborate well, they cannot be of much help and, in fact, will be a hindrance to the project.
A team should have a clear, well-defined objective. When the offshore team has the same purpose, it creates a sense of togetherness. By sharing one vision with your company, they belong to your company. They work towards the goal together with your in-house team. Without an objective, the team members work on their own jobs, disregarding the end goal. They are concerned with achieving their goal, which may not be the same as the company’s goal. A good offshore team will have a common objective or a collective vision. They will be aware of the work expected of them as a team and how their work factors in the bigger picture of the project. It is the duty of the employer to ensure the offshore team has a common objective, which allows them to work with each other instead of working individually.
Your offshore team needs to be committed to the work. One of the reasons for hiring global talent is to access talented professionals. But talent alone cannot produce high-quality results. Your team members should be committed to producing results that are high-quality. They should have the drive to keep working until they achieve the best possible outcome instead of only doing their part. The offshore team should offer dedication to your project and company. When your team is committed, then they will work hard to give you quality results.
Blend of skills
Lastly, but most importantly, your offshore team should have the right blend of skills for your project. If you hire a team that isn’t balanced, you’ll be facing troubles down the road. For this purpose, your company should be very clear about the skills required to make this project come to life. It requires you to analyze the project, inspect the in-house employees’ talent, and then determine the skills that your company is lacking. Your offshore team should balance your in-house team.
Building such an offshore team requires efforts from both the hired team and the company that hires them. These qualities can have an impact on your project, so it is in your best interest to have a team with these qualities.