Outsourcing IT support: Hire an offshore team
IT support is a requirement for every company in today’s world. Businesses are run using computers and software, and you need someone in your company looking after your IT infrastructure. You can either have your own IT engineers in-house or contract the services to a managed service provider. If either option isn’t feasible for a company, you can also outsource IT support to offshore locations.
Outsourcing IT support using offshore staffing is an ideal solution for small and medium-sized enterprises. Such companies cannot spend huge bucks hiring technical experts to manage their systems, nor is it advantageous to avail of break and fix service. Yet, they need their systems monitored and fixed. System failure can be damaging to a company’s productivity and may lead to losses. No company can do without IT support today. Hiring an offshore team for IT support can be beneficial in such situations. Below we discuss how.
Focus on core competencies
By hiring an offshore IT support team, your in-house employees can focus on their jobs. When a computer system develops an issue, sometimes employees often try troubleshooting it themselves. Even if they have the knowledge to handle these situations, it takes away time from their work. Their concentration is broken, and they lose valuable time until the problem is resolved. By hiring IT technicians offshore, your systems can be managed by experts, and your employees can focus on their jobs, ensuring that the productivity of employees doesn’t take a hit.
Access to talented IT professionals
To ensure your systems run smoothly and safely, you need IT experts with adequate knowledge in the field. Offshoring allows you access to a large number of vetted and qualified IT professionals to provide you services. These individuals have a varied range of experience to offer, and based on your requirements, you can choose the candidate that best fits your company’s needs. Offshore locations, like India, have some of the top IT talents in the world. They are familiar with network faults; they can diagnose the problem and handle them efficiently. From software and system installation to conducting proactive safety checks, you can find and hire IT support technicians and engineers for all services.
When you hire an in-house support team, you need to factor in the overhead expenses along with their monthly salary. The extra office space, office supplies, IT infrastructure, employee benefits, etc. can cost the company a lot. With offshoring, the only expense you need to take care of is the salary of the employees you hire; there are no hidden costs in offshore staffing. You pay only for the services you receive, which in itself is a lot less compared to the wages of IT employees in the west. The IT professionals in offshore locations are cost-effective, allowing companies to save money by a lot. Small businesses can easily afford IT support with offshoring.
A lot of the time, companies feel that they don’t have a big enough business to be outsourcing services to another company. Their requirements aren’t huge. But it is not a problem when you offshore services to offshore services providers. You can hire one IT engineer or hire a team of IT technicians and engineers for your company; the choice is yours. Service providers in offshore locations provide flexible solutions to businesses based on their needs. You can start by hiring one or two IT professionals for your company and later add to your team as your company grows. Offshoring allows the option to scale up and down.
Safety is a big concern when conducting business through computers. There is always a fear of online breaches and cyber threats. By having an offshore IT support team, you ensure that your systems are secure from leaks and breaches. They keep the systems up to the current standards, run proactive safety checks, and perform data backup. While risks cannot be altogether eliminated, the IT support team makes sure that it is minimized and your company’s data is secure.
Break and fix are not a permanent solution to your IT woes. They provide a fix to your problem. By hiring IT support, you can avoid the problem in the first place. When you hire offshore IT professionals, they run frequent checks on your systems and actively monitor it to prevent any glitches and problems. They are your employees who work for your company, so it is in their best interest to provide you with improved IT performance. You get well maintained and smoothly functioning systems with your own IT support team.
IT support is a must in this age, and if you can’t hire them in-house, you can hire them offshore. After discussing the advantages of outsourcing IT support to an offshore team, you might want to consider hiring them for your company.